Always ready to innovate: Tein Technology provides brand new IP voice logging system for a world leader in the settlement of national and international security transactions.
The partnership between Tein Technology and the Belgium-based company dates back to 2004 when Tein Technology installed a first voice recorder which evolved into a NICE Interactions Management platform – an full IP communications logging system fully tailored to the company’s needs.
In these dynamic markets with fast evolving legal and regulatory requirements, our customer felt the time had come to upgrade to an enhanced system.
The Tein Technology team assessed their needs and proposed to migrate the legacy of the old infrastructure to a new and improved NICE Engage 6 platform with Advanced Interactions Recorders – also known as AIR.
Added business value and regulatory compliance
This system allows for recording of multi-channel interactions across the company. These interactions can be used for multiple business applications, creating added value by affording further insights. Most importantly, the new infrastructure guarantees full compliance with regulatory requirements.
Once again, Tein Technolology is proud to be the go-to partner of a renowned player in the field of Financial Market Infrastructure’s for VoIP voice logging operations .